Shipping & Return Policy
At The Broken Heart Club, we want you to love your heartbreak-themed apparel. That's why we offer free worldwide shipping and a hassle-free 7-day return policy.
🚚 Shipping Policy
Free Worldwide Shipping
We offer FREE SHIPPING on all orders, no minimum purchase required! Your order will be delivered right to your doorstep at no extra cost.
Processing Time
- Order Processing: 1-3 business days
- Production Time: 2-5 business days (for DTG printed items)
Delivery Time
- Domestic (India): 5-7 business days
- International: 10-15 business days
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery every step of the way.
↩️ Return Policy
7-Day Return Window
We offer a 7-day return policy from the date you receive your order. If you're not completely satisfied with your purchase, you can return it within 7 days for a refund or exchange.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Returned within 7 days of delivery
- Unworn, unwashed, and in original condition
- All original tags and packaging intact
- No signs of wear, damage, or alterations
Non-Returnable Items
The following items cannot be returned:
- Items returned after 7 days
- Worn, washed, or damaged items
- Items without original tags or packaging
- Custom or personalized orders (if applicable)
How to Initiate a Return
- Contact Us: Email us at info@thebrokenheartclub.com with your order number and reason for return
- Get Approval: Our team will review and approve your return request within 24 hours
- Ship It Back: Pack the item securely and ship it to the return address provided
- Receive Refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
Refund Method
Refunds will be issued to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
📦 Exchanges
If you'd like to exchange an item for a different size or color, please follow the return process above and place a new order for your preferred item.
❓ Questions?
If you have any questions about our shipping or return policy, please don't hesitate to contact us:
- Email: info@thebrokenheartclub.com
- Website: thebrokenheartclub.com
We're here to help make your shopping experience as smooth as possible!